Terms & Conditions for Coach Hires
We endeavour to be punctual in the pick up times but cannot be held responsible for delays as a result of traffic and/or weather conditions, vehicle breakdowns etc., and no refunds or compensation will be given. All journey times are approximate and no guarantees are given for arrival times, nor are we responsible for any delays however caused.
Drivers hours and breaks must be strictly adhered to as set down by the VOSA and must be taken into consideration.
In the event that passengers delay the driver for more than 15 minutes after the arranged pick up time, we reserve the right to withdraw the hire where in such circumstances the delay compromises a subsequent booking. In this event we will not offer refunds or compensation, or accept any claims for additional expenses incurred as a result. We reserve the right to charge waiting time after the first 15 minutes at a rate of £30 per hour or part thereof.
All variations to your original booking must be made in writing or e-mail at least 48 hours prior to travel, not with the driver.
Payment must be made in full at least 7 days prior to departure unless specific alternative arrangements have been made and confirmed by e-mail, any booking that has not been paid in full 7 days prior to the date of travel will automatically be cancelled. Hire is not confirmed until full payment has been received. £50 deposit (or an agreed amount) on all bookings are due at the time of booking and can be paid by credit/debit card over telephone or cheque or cash and are non refundable. Cancellation will only take effect from the day written or e-mail notice is received by us,
Cancellation charges will apply as follows:
More than 21 days notice - loss of deposit only.
20 - 10 days notice - 60% of total booking cost i.e. If payment has been made in full you will receive a 40% refund.
9 - 3 days notice - 75% of total booking cost i.e. If payment has been made in full you will receive a 25% refund.
Less than 3 days notice - 100% of total booking value.
In certain circumstances an additional deposit in excess of the above is required to cover cleaning costs and damage to the vehicle, this will be refunded the day following your journey providing everything is in order.
Food and drink are not permitted on our vehicles.
Passengers baggage and other personal property remains at all times and in all circumstances, their own risk and we will not be liable or responsible for loss or damage however caused.
Vision Coaches have strict rules with regard to drunkenness and/or rowdy behaviour when travelling aboard its vehicles. We reserve the right to withdraw our service at any time during the course of hire if in the opinion of the driver or company passenger behaviour becomes unacceptable, this includes but is not limited to verbal and/or physical abuse of any sort. No refunds or compensation will be given, nor will we be held responsible for any additional expenses incurred as a result.
